๐Ÿ’” When Research Recommendations Break & ๐Ÿ“ˆ Practical vs. Statistical Significance

๐Ÿ“ˆ Practical vs. Statistical Significance, ๐Ÿ’ฌ Why I Stopped Attending My UXR Interviews, ๐Ÿ’” When Research Recommendations Break - Join Research Lunch Club, now live in 33+ cities! Plus, our Member Interview from ๐Ÿ‡บ๐Ÿ‡ธ San Francisco, a podcast pick on Dan Ariely, author of Predictably Irrational, on unfakeable signals, friction, and trust in brands From Behavioral Science For Brands + the latests open roles in research!

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๐Ÿ“ฐ Article Picks

๐Ÿ”— Here in the Real World: The Importance of Practical Significance in A/B Testing: Alexander O. in "The Data Are Just Packed" argues that in A/B testing, "practical significance" is as crucial as statistical significance, urging practitioners to move beyond a sole focus on p-values. He defines practical significance as an effect large enough to matter in a real-world business context, using a hypothetical example where a customer lifetime value (CLV) increase is statistically significant but not large enough to outweigh the cost of the treatment. The author stresses that while statistical significance confirms that a result is likely not due to chance, practical significance answers the more important question: "Does this change actually matter enough for us to act on it?"

๐Ÿ”— Why I Stopped Attending My Own User Research Interviews: Ethan Pierce explains his shift to asynchronous user research, arguing that an interviewer's presence inevitably introduces bias as participants try to "give me what they think I want." He found that by removing himself from the room and having users record their reactions to prompts, he received more candid and surprising feedback. Using his product, Adaptive Reader, as a case study, he describes how an unexpected, repeated question from asynchronous interviews ("Will there be paperbacks?") completely reshaped the product roadmap, leading to insights he might have otherwise missed. While acknowledging its limitations, he champions async research as a powerful complement for getting honest, unfiltered feedback, especially in early-stage discovery.

๐Ÿ”— Insights Aren't Outcomes: Research Recommendation Breakage: Brian Utesch and Tammi Fitzwater for NN/g introduce the concept of "breakage," where valuable research recommendations are lost, diluted, or ignored before they can be implemented and reach the user. Using a retail analogy for damaged goods, they argue that breakage happens due to competing priorities, organizational silos, and fuzzy ownership, leading to wasted effort and researcher burnout. They stress that teams must move beyond simply delivering insights and hoping for action, advocating for a system to track recommendations through to adoption to ensure that the value chain from data to user outcome is not broken.

๐Ÿ”— Everyone loves research โ€” Until it's time to do some: Leo Bacevicius, in Bootcamp on Medium, explores the frustrating reality that while many teams claim to value user research, it often doesn't get done due to cultural barriers, lack of practice, or poor planning. He shares personal experiences of pushing for research in low-maturity organizations where the concept was foreign, and strategies for overcoming resistance, such as involving engineers in customer calls to build empathy and provide them with direct user context. Bacevicius emphasizes that conducting research is a skill that improves with practice and that the challenge is often as much about navigating internal stakeholder dynamics as it is about talking to users.

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Weโ€™re People of Research & Research Lunch Club - a global hybrid community uniting researchers across the industries, from UX Research to Behavioural Science. We connect, collab and grow. People of Research was created by @faysel.

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