๐Ÿ‘€ Ways to f**k up user research & ๐Ÿค– When to AI, and When Not to AI.

This week: The Return of the UX Generalist, Ways to F**k Up User Research, and The Importance of User Research. Check out our People of Research member interview from ๐Ÿ‡บ๐Ÿ‡ธ, our podcast pick from The Behavioral Design Podcast on When to AI, and When Not to AI, plus the latest job opportunities in research. And finallyโ€”join Research Lunch Club, now live in 33+ cities, before we send out our first round of matches next week!

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๐Ÿ”ฌ People of Research Member Interview

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People of Research Interview with Ying

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๐Ÿ“ฐ Article Picks

๐Ÿ”— The Return of the UX Generalist: Sarah Gibbons and Evan Sunwall, in The Return of the UX Generalist, explore how advancing AI is making UX generalists increasingly valuable by shifting focus from specialized execution to broader, strategic capabilities. Citing examples like AI task assistance, Anthropic's hybrid roles, and a role evolution at Landor, they explain how understanding multiple disciplines and orchestrating solutions becomes paramount as AI handles more technical work.

๐Ÿ”— Ways to f**k up user research: Common pitfalls often undermine user research discovery, details Michael J. Lever in Ways to f**k up user research. He identifies issues like unclear goals, basing research on existing solutions, poor interview technique, and failing to synthesize data, often driven by discomfort with uncertainty. Using scenarios like directionless research and stakeholder interference, he advises using structured approaches (like Lean UX Canvas or JTBD) and maintaining rigor to avoid these issues and generate true insights.

๐Ÿ”— Target's bias, a big strategy error, and the importance of user research: Analyzing Target's recent difficulties in Target's bias, a big strategy error, and the importance of user research, Mary Mahling Carns argues the company suffered from negativity bias. She posits Target overreacted to loud complaints about Pride/DEI initiatives, alienating its broader customer base. Using Target's decisions and subsequent traffic decline as a case study, she underscores the critical need for comprehensive, bias-aware user research to inform strategy rather than reacting tactically to vocal minorities.

๐ŸŽ™๏ธ Podcast Pick

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