🎤 Community & Newsletter Updates

One thing before we get into this week's reads.

Research Lunch Club sends its next round of matches TOMORROW!, and there's still time to get in on it. We're matching researchers in trios across 10+ cities for in-person lunches. Real conversations, real connections, no awkward conference nametags.

📰 Article Picks

⚡ Design Process Isn't Dead, It's Compressed by Sarah Gibbons for Nielsen Norman Group | The article challenges the popular argument that design process is obsolete, arguing instead that experienced designers compress and internalize process rather than abandon it. It examines common criticisms—that iteration and intuition replace process, that great work starts with solutions, and that traditional frameworks are outdated—and shows how these observations describe what seasoned practitioners already do. The piece emphasizes that what appears to be 'skipping process' is actually running an accelerated, contextual version guided by accumulated knowledge, and that process frameworks serve as essential scaffolding for managing risk, particularly in high-stakes domains like healthcare and finance. The article concludes that matching process intensity to problem complexity, rather than wholesale abandonment, is the key to effective design in the AI era.

📔 What is a Diary Study? 2026 UX Guide & Research Examples | A diary study is a longitudinal research method where participants self-report their thoughts, actions, and experiences over days or weeks in their natural environment, capturing how people actually interact with products rather than in controlled lab settings. Unlike snapshots from traditional usability tests or surveys, diary studies reveal behavioral patterns and shifts over time while reducing recall bias by logging events as they occur. The method can be event-based (triggered by specific actions like app logins) or time-based (prompted at fixed intervals) and supports both digital and paper formats. Diary studies are particularly valuable for understanding emotional drivers and contextual factors that one-off research methods cannot capture, making them essential for early-stage product teams seeking rich, temporal insights.

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🧠 Growth Pick

Gladly Connect Live '26. May 4–6 in Atlanta.

The room you want to be in. This is where CX leaders are tackling the hard AI questions and sharing what's actually working. For CX and ecommerce leaders. Atlanta, May 4–6. Space is limited — secure your spot now.

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🎙️ Podcast Pick

💼 Job Picks

Are you a hiring manager looking to share research opportunities with a global network of over 7,500 researchers in more than 60 countries? We'd love to hear from you! Just drop us an email ✉️.

UK & Europe

• Quantitative Researcher II, Partner Experience — Booking.com (Amsterdam, Netherlands)

• Lead User Researcher — NEC Digital Studio (United Kingdom)

• Senior User Researcher — Back Market (London, UK)

• Senior User Researcher — Faculty (London, UK)

North & Latin America

• Senior Staff UX Design Researcher — GE Aerospace (Multiple, USA)

• Director, User Insights — DuckDuckGo (Remote, USA)

• Senior User Researcher — Credit Genie (New York, USA)

• Senior Staff UX Researcher — Jane (Remote, USA)

• Director Research Operations — IANS Research (Boston, USA)

Asia-Pacific

• UX Researcher — Zinnia (Noida, India)

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👋 About us

We’re People of Research & Research Lunch Club - a global hybrid community uniting researchers across the industries, from UX Research to Behavioural Science. We connect, collab and grow. Created by @faysel.